… Michael Hammer & James Champy
“It is not products but the processes that create products that bring companies long-term success. Good products don’t make winners; winners make good products.” P.26
“It is no longer necessary or desirable for companies to organize their work around Adam Smith’s division of labor. Task oriented jobs in today’s world of customers, competition, and change are obsolete. Instead, companies must organize around process.
This is an assertion as radical and far-reaching today as Adam Smith’s was in his time. Managers who understand and accept this concept of process-based work will help their companies leap ahead. Those who don’t will stay behind.” P. 28
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